It’s possible that what makes me admire Dorothy Height more than anything is the fact that I didn’t know she existed until Google wove her face into its logo recently. As a result, most major newspapers published quick stories about her exemplary life. You could sum up the heart of her work in a sentence:…Read More

Unilever is one of the largest and most influential companies in the world. Few people would be able to identify what it does, though its brands are household names: Lipton, Dove, Ben and Jerry’s, Pond’s, Vaseline, Ragu, and many many others. It was once called “the world’s most difficult corporate-management job.” The Anglo-Dutch corporation has…Read More

A piece in The Atlantic, by Paul Bloom, not long ago, took for granted a few issues that may not have been settled to everyone’s satisfaction quite yet. He asserts, as many scientists do now, that human beings are strictly physical creatures, that (with some small exceptions allowed for the randomness inherent in quantum physics), human beings…Read More

Workplace heroism

In Customer Devotion

On November 25, 2008 a group of Islamic terrorists invaded and lay siege to the building all employees and guests of the Taj Mahal Palace Hotel in Mumbai. Remarkably all the employees chose to remain in the building, rather than flee to safety as they were instructed to do in cases of emergency. At the…Read More


Whole Foods is one of those companies that deserves to be successful. It’s an amazing story and it deserves to be celebrated as an example for other business leaders in a time when our economy desperately needs new ventures that generate both jobs and profit in an ethical and responsible way. It’s regularly selected for Fortune…Read More