Verizon COO Krista Bourne decided to make it her job to find the person in the company—Frontier, at the time—who could come up with a delightful solution to each letter.

For a second, the fellow in charge of refunds may have had the urge, understandably, to tell him to go find the actual store where he bought the tires.

As racial tensions continue to rise in America, a white Easter European immigrant recalls what it meant to be marginalized, persecuted, and reviled.